ONLY TRAVEL AGENCY
The SUEND TSM Tourism & Service Management srl aims to satisfy fully the requirements defined by the ISO 9001 for every aspect of the business and, at the same time, be recognized as a point of reference for reliability and guarantee by customers
The pillars are:
1. CUSTOMER SATISFACTION: the direction aims for the complete satisfaction of customer needs continuously improving its service level
2. DEVELOPMENT OF THE BUSINESS: the direction point to a continuous growth of the company by increasing its business.
3. OBJECTIVE "ZERO DEFECTS": continuous analysis of processes for preventing, identify and resolve the non-compliance that produce unnecessary additional costs and
4. CONTINUOUS IMPROVEMENT: continuously improve the service provided in line with the demand of what is required from the market through a continuous staff training and proper maintenance of the instruments.
5. COMPLIANCE WITH MANDATORY REQUIREMENTS: compliance with mandatory requirements and obligations of law.