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    ONLY TRAVEL AGENCY

     

    The SUEND TSM Tourism & Service Management srl aims to satisfy fully the requirements defined by the ISO 9001 for every aspect of the business and, at the same time, be recognized as a point of reference for reliability and guarantee by customers

     

    The pillars are:

     

    1. CUSTOMER SATISFACTION: the direction aims for the complete satisfaction of customer needs continuously improving its service level

     

    2. DEVELOPMENT OF THE BUSINESS: the direction point to a continuous growth of the company by increasing its business.

     

    3. OBJECTIVE "ZERO DEFECTS": continuous analysis of processes for preventing, identify and resolve the non-compliance that produce unnecessary additional costs and

    defects.

     

    4. CONTINUOUS IMPROVEMENT: continuously improve the service provided in line with the demand of what is required from the market through a continuous staff training and proper maintenance of the instruments.

     

    5. COMPLIANCE WITH MANDATORY REQUIREMENTS: compliance with mandatory requirements and obligations of law.



    The direction


    Updated 18/09/2016

    POLICY

     
     
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